In which locations is Israstorage available?
Our services are currently available in the north (Haifa and Krayot), in the center (Tel Aviv, Netanya, Raanana, Kfar Saba, Petah Tikva, Jerusalem and Gush Dan), and in the south (Ashdod, Ashkelon and Beer Sheva). Unfortunately, we do not provide our services in Eilat.
What are your hours of operation?
Our pickup/delivery time for By-the-Item and By-the-Square-Meter services are from 10:00 to 16:00, Sunday to Thursday except for public holidays. Our customer service hours are available from 09:00 to 18:00, Sunday to Thursday except public holidays. Our storage facilities are open for customers from 09:00 to 16:00, Sunday to Thursday except public holidays. Feel free to e-mail us at info@israstorage.co.il during our office and non-office hours and we'll get back to you as soon as possible.
Will my boxes/items be stored in a secure location? Where?
Most definitely! Our warehouses are located in Kannot Business Park, Caesarea Business Park and Mifratz Haifa. The warehouses are not open to the public and are under 24-hour surveillance. We also ensure that boxes and items are tamper-proof and protected from the elements, such as fire, dust, humidity and water.
Can I go to the warehouse and access/drop off things by myself?
For the security reasons, we don't allow public access to our warehouses. Only our staff is permitted to access the facility. We make storage super simple by handling all your pick-up and delivery needs so that you never have to step foot in a storage facility again! For sure you can visit any of our facilities. Our managers will receive/return your belongings at your convenience, but for security reasons you cannot access storage area itself.
What security measures do you have at your warehouse?
Our storage facility is protected with professional security system, 24-hour CCTV, ventilation. No one from the public can get in. In addition, all our warehouses are fully equipped with fire detection alarms, automatic fire sprinkler systems, and fire hose reels.
Tell me about your moving team!
Our moving team and warehouse staff has undergone thorough background check. Each member of the team goes through a rigorous training program to offer you the very best in customer service.
If you ever have any issues or complaints with any of our staff, please feel free to call us at 0773609990 or send us an email at info@israstorage.co.il.
What is the minimum storage period?
Our minimum storage period is 1 month.
Do you prorate refunds?
Storage is always charged in monthly increments - there are no prorated charges, weekly rates, or discount(s) for taking your things out of storage early.
How do I cancel or terminate my storage plan?
To cancel or terminate your plan, please make sure you retrieve all your boxes/items before your next billing date and you will only be charged until the end of your current billing month.
Your website isn't working, and I can't access my account.
We're sorry for the inconvenience. Please contact our customer support team and we'll work immediately to fix the problem. E-mail us at info@israstorage.co.il or give us a call at 0773609990.
Are your storage facility areas divided into separate rooms?
All of our storage facilities operate in an open space plan and customers’ belongings are physically separated by location. As such, our storage facilities are not divided into partitions, sub-units or cubicles. Our storage space is equipped with storage racks. All racks and our boxes are bar-coded and signed into the storage system.
What is covered under your insurance policy?
We provide basic coverage for losses and damage to your property due to standard insurance cases, such as theft, water floods, and general damages, etc.
Will there be any insurance claims in case of destruction?
We provide free insurance coverage to all of our customers' stored items against fire and other types of general damages. The following insurance coverage is included free of charge under each of our services:
By-the-Item: up to a maximum of 300 ILS per box or item
By Square Meter: up to 300 ILS per box or item.
Customer can choose to add extra insurance plan to his/her storage. Please, feel free to contact our personnel for rates and additional payments involved.
For details, please see the Terms & Conditions on our website.
Will flammable or toxic items be stored in your warehouse?
All customers are not allowed to store any prohibited items, including all types of flammable items. Our moving teams reserve the rights to reject any prohibited items during pick-ups.
Can I use my own boxes?
Yes, you could use your own boxes and cardboards. Each box will be treated as a Regular Bulky Item and charged accordingly. Each box must be comfortably carried by one person with maximum weight 20 kg and the total dimension (length + width + height) must be less than 180cm, the longest side must be less than 130cm.
Do you store items other than boxes or that don’t fit your boxes?
Yes, we can store almost anything, including furniture, electric appliances, etc.
If you ever have any issues or complaints with any of our staff, please feel free to call us at 0773609990 or send us an email at info@israstorage.co.il.
